Terms and Conditions

Reservations and Availability

All bookings are subject to availability. A reservation is confirmed only once you receive a booking confirmation from us. Rates, minimum stays, and fees are shown at the time of booking and may vary by season, property, and length of stay.

Changes to confirmed bookings are subject to availability and may incur additional fees. If you need to make changes to your booking, please contact us as soon as possible.

Cancellation and Refund Policy

The cancellation policy that applies to your stay is displayed on the listing and at checkout before you confirm your reservation. Refund eligibility depends on how far in advance of arrival you cancel. Cancellations made inside the listed window may be non-refundable.

Where possible, we will offer alternative dates or homes instead of a cancellation. Refunds, when due, are returned to the original payment method.

Midterm Stays (30 Days or Longer)

Stays of 30 days or longer may be documented with a separate stay agreement that sets out payment schedules, house rules, and notice periods. Where that agreement conflicts with these Terms, the stay agreement controls for that reservation.

Guest Responsibilities

• Provide accurate guest counts and contact information at booking.
• Treat the home, furnishings, and neighbors with care and respect quiet hours.
• Follow the house rules provided for your specific property, including pet rules.
• Report damage or maintenance issues promptly so we can respond quickly.
• Do not share access codes with anyone who is not a registered guest.

Guests are responsible for damage beyond normal wear and tear and for any excessive cleaning required after departure.

Pets

Many of our homes are pet friendly. Pet eligibility, limits, and any pet fees are listed on each property. Please confirm with us before arriving with a pet at a home that is not marked pet friendly.

Health, Safety, and Force Majeure

Guests must comply with all applicable health and safety regulations. In cases of force majeure, including but not limited to natural disasters, severe weather, utility failures, pandemics, or government orders, LaTray Stays reserves the right to modify or cancel travel arrangements. We will endeavor to offer suitable alternatives, but refunds may be limited in such circumstances.

We strongly encourage guests to purchase travel insurance to protect against unforeseen events such as cancellations, medical emergencies, and travel disruptions.

Third-Party Services

The Site uses third-party providers for payment processing, messaging, and booking management. LaTray Stays is not liable for delays or failures in services provided by third parties beyond our reasonable control.

Privacy

Personal information collected during the booking process is handled in accordance with our Privacy Policy and, where you opt in to text messaging, our SMS Privacy Policy.

Governing Law and Jurisdiction

These Terms are governed by the laws of the State of New York, without regard to its conflict of law provisions. Any dispute arising from these Terms or a reservation will be resolved exclusively in the state or federal courts located in Monroe County, New York.

Changes to These Terms

We may update these Terms from time to time. The current version is always available on this page with its Effective Date. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.